About This Privacy Policy
This Privacy Policy ("Policy") applies to all personal data processed by ck999 ("ck999", "we", "us", "our") in connection with the operation of the ck999 online betting and casino platform at ck999.lol ("Platform"). It applies to all registered Players, website visitors, and individuals who contact ck999 customer support. This Policy should be read together with our Terms & Conditions. By using the Platform, you acknowledge that you have read and understood this Policy.
1. Introduction & Scope
ck999 is committed to protecting the personal data of every individual who interacts with our Platform. This Policy sets out our practices regarding the collection, use, disclosure, retention, and protection of personal information in accordance with applicable data protection principles and the requirements of our international gaming license.
This Policy applies to:
- Registered ck999 account holders, including all players who have deposited PKR via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, SadaPay, or USDT TRC20.
- Individuals who browse ck999.lol without completing registration.
- Individuals who contact ck999 customer support via live chat or email.
- Individuals who apply for employment or business partnerships with ck999.
This Policy does not apply to third-party websites, applications, or services that may be linked from the ck999 Platform. ck999 is not responsible for the privacy practices of external parties.
2. Data Controller
ck999 ("the Company") acts as the data controller in respect of all personal data collected and processed in connection with the Platform. As data controller, ck999 determines the purposes and means by which your personal data is processed. Contact details for data-related queries are set out in Section 16 of this Policy.
Data Controller Contact
For all data protection enquiries, correction requests, deletion requests, or complaints, players should contact ck999 via live chat (available 24/7 on the Platform) or by email at [email protected]. Please include "Privacy Request" in the subject line of email communications.
3. Data We Collect
ck999 collects the following categories of personal data:
3.1 Identity & Registration Data
- Full legal name as it appears on your CNIC or passport.
- Date of birth (for mandatory 21+ age verification).
- Gender (optional, provided voluntarily).
- Nationality and country of residence.
3.2 Contact Data
- Registered Pakistani mobile number (03XX format).
- Email address.
- Residential address (collected as part of enhanced KYC where applicable).
3.3 Financial & Transaction Data
- JazzCash or EasyPaisa account numbers used for deposits and withdrawals.
- Bank account details (HBL, UBL, Meezan Bank, or other provider) where bank transfer is selected.
- USDT TRC20 wallet address where cryptocurrency deposit is selected.
- Complete PKR deposit, withdrawal, and wager transaction history.
3.4 Gaming & Behavioural Data
- All bets placed, games played, odds selected, and outcomes received on the Platform.
- Session duration data, login timestamps, and active play time records.
- Responsible gaming tool settings (deposit limits, self-exclusion status, cooling-off periods).
- Bonus offers claimed, wagering requirement progress, and promotion history.
3.5 Technical & Device Data
- IP address at time of registration and each login.
- Device type, operating system, browser version, and device fingerprint identifier.
- Geolocation data derived from IP address.
- Cookie identifiers and session tokens (see Section 8 for full Cookie Policy).
3.6 KYC Verification Documents
- Copies of national identity card (CNIC), passport, or other government-issued identity document submitted for account verification.
- Proof of address documents where requested under enhanced due diligence procedures.
- Proof of payment method ownership (e.g., screenshot of JazzCash account matching registered name).
3.7 Communications Data
- Transcripts of live chat conversations with ck999 customer support.
- Email correspondence with the ck999 support team.
- Marketing communication preferences and opt-out records.
4. How We Collect Your Data
ck999 collects personal data through the following means:
| Collection Method |
Examples |
| Direct submission |
Registration form, KYC document upload, payment details entered at Cashier, live chat messages, email enquiries. |
| Automated technical collection |
IP address logging at login, cookie placement on browser, device fingerprinting, session activity recording. |
| Gaming activity |
Bet placement records, game results, live casino participation, slot spin history generated by your use of the Platform. |
| Payment providers |
Transaction confirmation data received from JazzCash, EasyPaisa, HBL, or other payment providers confirming deposit or withdrawal status. |
| Third-party verification |
Identity verification data returned by licensed KYC verification service providers used to confirm document authenticity. |
| Fraud detection systems |
Risk scoring data generated by automated anti-fraud and anti-money-laundering systems monitoring account behaviour patterns. |
5. Legal Basis for Processing
ck999 processes personal data on one or more of the following legal bases:
- Contractual Necessity: Processing required to perform the ck999 account agreement with you — including account creation, bet settlement, deposit processing, withdrawal execution, and customer support.
- Legal Obligation: Processing required to comply with ck999's gaming license conditions — including identity verification (KYC), anti-money-laundering (AML) checks, age verification (21+), and record-keeping requirements.
- Legitimate Interests: Processing conducted for fraud prevention, platform security, responsible gaming monitoring, and the improvement of ck999's products and services, provided such interests do not override your fundamental privacy rights.
- Consent: Processing of data for optional marketing communications — including PSL betting promotions, bonus notifications, and platform news — where you have provided explicit consent. You may withdraw this consent at any time.
6. How We Use Your Data
ck999 uses your personal data for the following purposes:
- Creating and maintaining your ck999 account and PKR wallet.
- Verifying your identity and age (21+ requirement) through KYC procedures.
- Processing deposits and withdrawals via JazzCash, EasyPaisa, and other accepted payment methods.
- Settling sports bets (including PSL cricket markets) and casino game outcomes.
- Communicating account-related information — including security alerts, transaction confirmations, and policy updates.
- Monitoring gaming behaviour to identify signs of problem gambling and implementing responsible gaming protections where appropriate.
- Detecting, investigating, and preventing fraud, money laundering, collusion, and other Prohibited Conduct under our Terms & Conditions.
- Complying with obligations under our international gaming license, including mandatory record-keeping, reporting, and audit requirements.
- Sending marketing communications (bonuses, promotions, PSL specials) where you have consented — opt-out available at any time.
- Improving Platform performance, personalising game recommendations, and conducting internal analytics.
7. Sharing Your Data
ck999 does not sell your personal data to any third party. We may share limited personal data with the following categories of recipients, strictly for the purposes described:
| Recipient Category |
Purpose & Safeguards |
| Payment Processors |
JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, SadaPay, and USDT TRC20 processors receive transaction data necessary to process deposits and withdrawals. All are bound by their own regulatory frameworks. |
| KYC / Identity Verification Providers |
Licensed third-party KYC service providers receive identity document data solely to verify age and identity as required under our gaming license. Data shared is the minimum necessary for verification. |
| Game Software Providers |
Licensed slot, live casino, and fishing game providers receive anonymised session data required to operate game sessions. No personally identifiable registration data is transferred to game providers. |
| Fraud & AML Detection Services |
Certified anti-fraud and anti-money-laundering screening services process transaction and behavioural data under strict data processing agreements to protect platform integrity. |
| Regulatory & Law Enforcement Authorities |
ck999 may disclose personal data to gaming regulators, financial intelligence units, or law enforcement agencies where legally required to do so under our licensing obligations or applicable law. |
| IT Infrastructure Providers |
Cloud hosting, content delivery, and technical infrastructure providers who process data on ck999's behalf under binding data processing agreements that prohibit independent use of player data. |
Our Commitment
All third-party recipients of ck999 player data are bound by contractual data processing agreements requiring them to use player data only for the specific, limited purpose for which it was disclosed and to maintain appropriate security measures. ck999 never sells player data to advertisers, data brokers, or any marketing third party.
8. Cookies & Tracking Technologies
ck999 uses cookies and similar tracking technologies on the Platform. Cookies are small data files placed on your browser or device that help the Platform function correctly, remember your preferences, and understand how the Platform is used.
Types of Cookies Used by ck999
- Strictly Necessary Cookies: Required for the Platform to function — including maintaining your logged-in session, remembering your PKR wallet balance display, and processing transactions. These cannot be disabled without preventing Platform functionality.
- Functional Cookies: Remember your Platform preferences — including language settings, responsible gaming display options, and previously visited game lobbies.
- Analytics Cookies: Collect anonymised data about how players navigate the Platform — page views, session duration, and popular game categories — to help ck999 improve the user experience.
- Security & Fraud Detection Cookies: Used by ck999's fraud prevention systems to identify unusual account behaviour and protect your PKR wallet from unauthorised access.
You may control cookies through your browser settings. Disabling strictly necessary cookies will prevent access to the ck999 Platform. Analytics and functional cookies can be disabled without affecting core Platform functionality.
9. Data Retention
ck999 retains personal data for as long as is necessary to fulfil the purposes set out in this Policy, and in accordance with the retention obligations imposed by our international gaming license:
- Account & Identity Data: Retained for the duration of your active ck999 account, plus a minimum of five (5) years following account closure, as required under our gaming license AML record-keeping obligations.
- Financial Transaction Records: Retained for a minimum of five (5) years following each transaction, in compliance with anti-money-laundering record-keeping requirements.
- KYC Documents: Retained for the duration of your account plus five (5) years post-closure, or longer if required by specific regulatory direction.
- Self-Exclusion Records: Retained indefinitely to ensure self-excluded players are not re-admitted to the Platform in violation of their exclusion request.
- Support & Communications Data: Retained for two (2) years following the resolution of the relevant support interaction.
- Marketing Consent Records: Retained for the period of your registration plus two (2) years to demonstrate compliance with consent requirements.
10. Data Security
ck999 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, alteration, or destruction:
- 256-bit SSL/TLS encryption on all data transmitted between your browser and ck999 servers.
- Salted password hashing using bcrypt — ck999 staff cannot read or recover your actual password.
- Two-factor authentication (2FA) via SMS OTP to your registered Pakistani mobile number — strongly recommended for all accounts.
- Automatic session timeout after 30 minutes of account inactivity to protect players who step away from their devices.
- Suspicious login detection — automated alerts sent to your registered mobile number if access is attempted from an unrecognised device or location.
- Segregated player fund accounts — your PKR balance is held separately from ck999 operational funds and is not at risk in the event of company financial difficulties.
- Penetration testing and security audits conducted by certified third-party security providers on a regular schedule.
Security Incident Notification
In the event of a data security breach that is likely to affect your rights and interests, ck999 will notify affected players without undue delay and, where required, notify the relevant regulatory authority within the timeframe specified by our gaming license conditions.
11. Your Privacy Rights
Subject to applicable data protection law and the conditions of our gaming license, ck999 players have the following rights over their personal data:
👁️
Right of Access
You have the right to request a copy of all personal data ck999 holds about you. We will provide this within 30 days of a verified request submitted via live chat or email.
✏️
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Contact our support team to initiate an amendment.
🗑️
Right to Erasure
You may request deletion of your personal data where it is no longer required for the purposes for which it was collected, subject to our legal retention obligations under gaming license conditions.
⏸️
Right to Restriction
You may request that ck999 restrict processing of your data in certain circumstances — for example, while the accuracy of the data is contested or a deletion request is under review.
📦
Right to Portability
Where processing is based on consent or contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format upon request.
🚫
Right to Object
You have the right to object to processing based on legitimate interests, including profiling for marketing purposes. You may unsubscribe from ck999 marketing at any time from account settings.
To exercise any of the above rights, contact ck999 via live chat or email at
[email protected] with the subject line "Privacy Rights Request". We will respond within 30 days. We may request proof of identity before processing your request to prevent unauthorised data disclosure.
12. Children & Age Policy
The ck999 Platform is strictly for individuals aged 21 years and above. ck999 does not knowingly collect personal data from individuals under the age of 21. If we discover that personal data has been collected from an underage individual, we will immediately close the relevant account, void all associated bets and balances, and permanently delete all personal data collected from that individual without delay.
If you believe that an individual under the age of 21 has registered a ck999 account or provided personal data to ck999, please contact our support team immediately so that we can take appropriate action.
13. International Data Transfers
ck999's platform infrastructure and some service providers are located outside of Pakistan. Where personal data is transferred internationally, ck999 ensures that appropriate safeguards are in place — including data processing agreements with standard contractual clauses — to ensure your data receives an equivalent level of protection regardless of where it is processed.
All international transfers of personal data by ck999 are conducted strictly in accordance with our gaming license obligations and applicable international data protection standards.
14. Third-Party Links
The ck999 Platform may contain references or links to third-party websites, payment platforms (such as JazzCash or EasyPaisa's own portals), or game provider sites. ck999 is not responsible for the privacy practices or content of any third-party site. We recommend that you review the privacy policy of any external site you visit through a link on the ck999 Platform. This Policy applies solely to data processed by ck999 in connection with the ck999.lol Platform.
15. Changes to This Privacy Policy
ck999 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or Platform features. Material changes will be communicated to registered Players via email to their registered address and/or through a prominent notice on the ck999 Platform prior to the changes taking effect. The date of the most recent revision will always be displayed at the top of this Policy. Your continued use of the Platform after publication of an updated Policy constitutes acceptance of the revised terms.
16. Contact & Complaints
For any questions, concerns, or requests relating to this Privacy Policy or ck999's data handling practices, please contact us through the following channels:
- Live Chat: Available 24/7 on the ck999 Platform. Average response time 3–5 minutes. Fastest route for urgent privacy matters.
- Email: [email protected] — please use the subject line "Privacy Request" or "Data Complaint". Responses within 30 days.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority or to the dispute resolution mechanism provided under our international gaming license. Contact ck999 support for details of the applicable escalation procedure.
This Privacy Policy was last reviewed and updated in January 2026. © 2026 ck999. All rights reserved.